Communications Center Supervisor — Houston

The Communication Center Supervisor will provide oversight to the total workflow of the Communications Center during designated shift, assure continuity of pending cases and provide quality monitoring of referral documentation.

Position Description:

Our ideal candidate is either a college graduate with degree or equivalent of education and/or experience required. Prefer at least two years’ experience in medical call center experience environment. Demonstrated progressively administrative experience requiring independent decision-making concerning planning, scheduling and assignment of work; Minimum of state certification in Emergency Medical Technician Basic or equivalent experience is a plus including paramedic certification.

Additional Duties:

Oversee Communications Center Coordinators answer all incoming phone calls from all LifeGift regions as well as other calls from outside LifeGift’s service area.
Display the ability to communicate effectively and convey sensitive information with outside resources, referring or other procurement agencies
Effectively communicate case status with Communications Center Coordinators during shift change/transition
Promote environment that encourages learning
Exhibit knowledge of and/or ability to learn technical concepts and terms
Identify and recommend improvements in training content/approaches
Determine and assure appropriate workflow within assigned shift
Keep management informed of variances in application of LifeGift/department policies and procedures
Perform quality assurance of shift report sign-off and oversight of sign-off process to ensure proper case hand-off/closure to cases.

Must have typing by touch; Must be computer literate with MS Windows, MS Excel, MS Access & MS Word or later version.

LifeGift offers a competitive salary and an excellent benefits package. To join our team, send resumes to: Human Resources, 2510 Westridge Houston, TX 77054. You may also Fax: (713) 349-2524 or E-mail:

EOE/M/F/D/V