Communication Specialist — Houston

The communication specialist will service as a focal point for all donors and potential donors from all existing target LifeGift markets. In addition, dispatch these calls to the appropriate organ/tissue donation specialist.

Hours: 2PM – 10:30PM

Essential Functions:

Answer all incoming phone calls from all existing and target LifeGift markets.
Receive and document all incoming organ referrals and dispatch organ donation specialists to hospitals.
Receive and document all incoming tissue referrals and assess for donation suitability.
Input data into the LifeGift Communication Center computer system such as medical, biographical, and general data regarding the prospective donor.
Monitor the organ/tissue donation specialists’ schedule to know their “on call” status and location at all times.
Obtain consent from families for tissue donation via telephone and in person.
Facilitate communication between transplant centers and medical directors.
Communicate with couriers, charter airlines, ambulance services, media, and the public.
Communicate and coordinate donor transport.
Communicate with funeral homes and medical examiners.

Reporting Relationships:

The communications specialist will report directly to the Mgr, Clinical Communication and Logistics.

Qualifications:

Must be a high school graduate or equivalent.
Minimum of state certification in Emergency Medical Technician Basic or equivalent experience is required.
Paramedic certification is preferred but not required.