Donor Registry
Carla J. Arreola
Communications Center Manager
Carla Arreola is a result-driven leader with more than 12 years experience building and managing high-volume customer service and call center operations. She joined LifeGift in September 2007 as communications center manager.
As communications center manager, Arreola is responsible for staff supervision, coaching, quality assurance management, consented case gains that lead to recovered tissue donors, internal and external customer satisfaction and employee retention through expertise in staff training and development; all accomplished through work flow design, measurement, analysis and improvement.
Prior to joining LifeGift, Arreola was recruited by a senior management team to lead in the turnaround of an underperforming Emergency Medical Response (EMS) Communications Center in Torrance, California. Upon Arreola’s arrival, she assumed management responsibility for training and development, budgeting, forecasting, planning, incentive strategies, customer relationship management and reporting.
