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Carla J. Arreola
Manager of Donor Resource Center
Carla Arreola has more than 12 years experience building and managing high-volume customer service and call center operations. As manager of the Donor Resource Center since 2007, Arreola is responsible for staff supervision, tissue donor conversion rates as well as internal and external customer satisfaction. All of this is accomplished through work flow design, measurement, analysis and continuous process improvement.
Prior to joining LifeGift, Arreola was recruited by a senior management team to lead in the turnaround of an underperforming Emergency Medical Response (EMS) Communications Center in Torrance, California. Upon Arreola’s arrival, she assumed management responsibility for training and development, budgeting, forecasting, planning, incentive strategies, customer relationship management and reporting.
